My item has visual defects. What should I do?

Have you noticed scratches, dents, colour differences, or other visible defects? We’re sorry about that. This article explains how to report the issue and which information we need to check a replacement, exchange, price reduction, or return.

Achieve your goal in 3 steps

1. Contact us in writing via email, WhatsApp or contact form.
2. Send photos of the defects and your order number.
3. Let us know your preferred solution, such as a price reduction, replacement part, exchange, or return.

We usually respond within 24–48 hours. On public holidays and after the weekend, it may take a little longer.

What we need from you

• Order number
• Brief description of the defect: Where exactly can it be seen?
• Your preferred solution: price reduction or replacement part/exchange
• Photos/videos (see photo checklist)

How to contact us

• Email to service@shop.juskys.de
• WhatsApp at +49 (0) 1590 6417 635
• Contact form

Please include all information with your first contact – this is the fastest way.

From now on, we take over

1. Checking your information & pictures
2. Proposal for a solution from us (e.g. price reduction or replacement part/exchange)
3. Best possible implementation of your chosen option
4. Confirmation via email/WhatsApp

Possible solutions

• Price reduction: If the item is usable but the defect is visually disturbing. Amount depends on extent – we will propose something fair to you.
• Replacement part: For replaceable parts (e.g. front, cover, strip). We will send you the appropriate part – uncomplicated.
• Exchange: If repair/replacement part is not sensible. We will coordinate collection and new delivery with you.
• Return and refund: If none of the above solutions suit you.

Photo checklist so we don’t miss anything

• 1–2 photos of the entire item (overall view)
• 1–3 close-ups of the affected area(s)
• Optional: short video if the defect is difficult to see in photos

Bright, even lighting helps. Smartphone photos are perfectly fine.

Good to know

• Keep the packaging until everything is resolved.
• State your preferred solution directly – this speeds up processing.
• Large items/freight: We coordinate collections/appointments with you.