Warranty and Cancellation – What’s the Difference? – Juskys Gruppe GmbH

Warranty and cancellation are two different rights.

Cancellation applies when you change your mind and want to return an item within the cancellation period.

Warranty applies when there is a defect with the product, such as damage, missing parts, or a functional issue.

This article explains the key differences, important deadlines, and how to proceed.

A brief overview

	🔧 Warranty	↩️ Cancellation
What is it?	Your legal right in case of defects in the product	Your right to cancel a purchase without giving a reason.
Duration	⏳ 24 months from delivery	⏳ 14 days from receipt of goods
When applicable?	The item is defective, damaged, incomplete, incorrect, or not functioning as intended.	You no longer want to keep the item.
Costs	Replacement or (partial) refund → free of charge for you	Return costs: 📦 parcel goods = Juskys pays 🚛 freight goods = customer pays (except in case of defects)
Process	Report the defect, provide photos and order details, and we will review the case.	Notify us of the cancellation within 14 days and return the goods.
Return address	Via our complaints portal or the [contact channels]	Juskys GmbH Maschfeld 4–6 31249 Hohenhameln 👉 Please contact us beforehand so we can send you a return label

A defect exists when the item is not as expected or cannot be used correctly.

Typical examples include:

a part is damaged or broken
parts or accessories are missing
(linking to the topic block Missing parts, partial deliveries & spare parts)
the item differs significantly from the description (e.g. wrong model or colour)
it cannot be used as intended (e.g. cupboard door does not close)

Please contact us through one of our communication channels.
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You can learn more about submitting defects in this article! Otherwise, our AI assistant Phil is available to you at any time.